Subject: Inquiry Regarding Finance Charge on My Credit Card
Dear [Customer Care Team],
I hope this email finds you well. I am writing to inquire about a recent charge of 200.81 rupees labeled as a “Finance Charge” on my credit card statement. I have always made timely payments on my credit card, and I am surprised to see this additional charge on my statement.
My credit card account number is [Your Account Number], and the statement in question is for the billing period from [Start Date] to [End Date]. I have attached a copy of the statement for your reference.
As a responsible cardholder, I make it a point to ensure that I pay my credit card bills in full and on time to avoid any finance charges or penalties. I have reviewed my payment history, and I can confirm that I made the payment on [Payment Date], well before the due date of [Due Date].
I kindly request that you please investigate this matter and provide me with an explanation for the finance charge. It is essential for me to understand the reason behind this charge, as it seems to be in conflict with my payment history and the terms and conditions of my credit card agreement.
If there has been any error on my part or a misunderstanding, I am eager to rectify it promptly. However, if this finance charge is indeed erroneous, I request that it be refunded to my credit card account.
I appreciate your prompt attention to this matter and request that you respond to my inquiry at your earliest convenience. You can reach me at [Your Phone Number] or [Your Email Address] if you require any further information or clarification.
Thank you for your assistance in resolving this issue. I value your commitment to providing excellent customer service and look forward to a swift resolution.
[Your Full Name]
[Your Credit Card Account Number]
[Your Phone Number]
[Your Email Address]